Call Center Agent Jobs in Tucson, AZ
Call center work is one of the fastest ways into a full-time job in Tucson. Afni hires agents for its East Escalante Road center with paid training, and Citi is accepting applications for a January training class at its Rita Road site. Current openings are below, followed by who is hiring and what it pays.
Current Call Center Openings in Tucson, AZ
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Call Center Agent Work in Tucson
Tucson's largest phone operations sit on the east and southeast sides of town. Afni has run a center in Tucson since 1997 and today posts call center, customer service, sales and bilingual Spanish representative jobs at East Escalante Road, all on site. Citi trains customer service and collections specialists at its South Rita Road site off I-10, then moves those who qualify to its work-from-home program.
Hospitals run call centers too. Tucson Medical Center's patient financial services team works a high volume of calls on bills, payment plans and financial assistance, and those jobs ask for about two years of medical billing or collections experience. Outbound work, mostly sales and collections, adds negotiation to the job. Bilingual English and Spanish agents have extra options, since Afni posts dedicated Spanish-language roles in Tucson.
Top Tucson Employers Hiring Call Center Agents
These Tucson employers have posted call center roles on their own careers sites:
- Afni - call center, customer service, sales and bilingual Spanish representatives at East Escalante Road, full time with paid training.
- Citi - customer service and collections specialists trained on site at South Rita Road, with a work-from-home program after training.
- Tucson Medical Center - patient financial services representatives handling high call volume on bills, payment plans and financial assistance.
Call Center Agent Salaries in Tucson
- Entry level: about $16 to $19 an hour.
- Experienced: about $19 to $23 an hour for banking, collections and health care queues.
- Senior or lead: about $23 to $29 an hour for escalation agents, coaches and team leads.
Citi's Tucson postings list pay up to $21 an hour for customer service and $21.05 for collections, with a full-time range of $41,600 to $53,600. Federal wage data puts the Tucson average at about $19.74 an hour for customer service representatives and $22.31 for bill and account collectors, so collections queues tend to pay more. The City of Tucson's minimum wage applies only inside city limits. These are estimates that vary by employer and experience.
How to Become a Call Center Agent in Tucson
A high school diploma or GED is the usual requirement. Afni hires at 18 and prefers six months of customer service experience but does not require it, and Citi asks for one to three years of customer-facing work from retail, restaurants, hotels or another call center. Both train new hires on paid time before live calls. Pima Community College's Basic Business Certificate, about nine months full time at the Downtown, Northwest and West campuses or online, covers entry-level customer service. Arizona has no license for call center agents; collection agencies are licensed by the Arizona Department of Insurance and Financial Institutions, and their salaried employees are covered by the agency's license.
What the Job Involves
An agent works a queue of inbound calls, chats or outbound dials: answering billing questions, updating accounts, taking orders, setting up payment plans and passing hard cases to a specialist. Every call is logged, and most centers measure volume, handle time, quality and attendance.
Skills Employers Look For
- Reliable attendance and punctuality
- A clear speaking voice and active listening
- Typing and moving between computer screens while talking
- Composure on difficult or repetitive calls
- Negotiation for collections and sales queues
- Bilingual English and Spanish, a plus at Afni and others
Career Path and Advancement
Tucson agents usually move from agent to senior agent or subject matter expert, then to coach, team lead and supervisor, with side moves into quality, training and workforce scheduling. Collections and patient financial services experience also opens billing and revenue cycle jobs at Tucson hospitals.
Related Careers in Tucson
These Tucson guides cover the closest alternatives:
- Customer Service Representative
- Collections Representative
- Technical Support Representative
- Inside Sales Representative
Frequently Asked Questions
Do you need experience to get a call center job in Tucson?
Not always. Afni prefers six months of customer service experience but does not require it and trains new hires on paid time. Citi asks for one to three years of customer-facing work, and retail or restaurant jobs count.
How much do call center agents make in Tucson?
Most starting jobs pay roughly $16 to $19 an hour, and Citi's Tucson postings go up to $21 an hour. Federal wage data puts the Tucson customer service average at about $19.74. These are estimates that vary by employer and experience.
Which Tucson call centers are hiring?
Afni on East Escalante Road and Citi on South Rita Road post the most agent jobs on their own sites. Tucson Medical Center hires patient financial services representatives for high-volume calls.
Can call center agents in Tucson work from home?
Some can, after training. Citi trains new hires on site in Tucson and moves those who qualify to its work-from-home program. Afni's Tucson jobs are on site.
What schedule do call center agents in Tucson work?
It depends on the account. Afni's Tucson roles are full time at 40 hours a week, and schedules are set by the queue you join, so ask about shifts in the interview.
Ready to apply? Browse all call center agent jobs in Tucson, AZ on TucsonHIRED and apply today.