Collections Representative Jobs in Tucson, AZ
Collections pays a step above general call center work in Tucson. Citi is training collections specialists on South Rita Road at up to $21.05 an hour, and Tucson Medical Center hires patient financial services reps to work self-pay accounts. Current openings are below.
Current Collections Openings in Tucson, AZ
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Collections Representative Work in Tucson
Tucson's collections jobs come in two kinds. Financial services collections is centered on Citi, which trains new collections specialists at 9060 S. Rita Road on the southeast side and then lets eligible staff work from home. Medical collections runs through the hospitals and clinics: Tucson Medical Center's patient financial services team in midtown sets up payment plans, works aged receivables and answers high call volumes, and Carondelet's physician group works delinquent balances from its Tucson call center.
Arizona regulates the companies, not the individual collector. A collection agency needs a license from the Arizona Department of Insurance and Financial Institutions, but state law exempts the agency's employees and people collecting on salary for their own employer. That is why most Tucson collections jobs ask only for a diploma, some phone experience and a clean background check.
Top Tucson Employers Hiring Collections Representatives
These Tucson employers have posted collections work on their own careers sites:
- Citi - collections specialists making outbound calls and negotiating resolutions, trained on site in Tucson, up to $21.05 an hour.
- Tucson Medical Center - PFS Representative II roles handling self-pay collections, payment plans, financial assistance and third-party billing follow-up.
- Carondelet Health Network - billing specialists at its Tucson call center working delinquent insurance and patient balances.
Collections Representative Salaries in Tucson
- Entry level: roughly $18 to $21 an hour.
- Experienced: roughly $21 to $25 an hour.
- Senior collector or team lead: roughly $25 to $31 an hour.
These are estimates that vary by employer and experience. Federal wage data put the average Tucson bill and account collector at about $22.31 an hour in May 2024, above the $19.74 average for customer service reps. Medical billing knowledge, commercial accounts and a move into supervision push pay higher.
How to Become a Collections Representative in Tucson
Most Tucson collections jobs require a high school diploma or GED. Citi asks for one to three years in a customer-facing, collections or service job, and TMC's patient financial services roles want two years of medical billing, collections or payer customer service. There is no personal Arizona license for an employee collector; you do need to follow the federal Fair Debt Collection Practices Act on third-party accounts. Pima Community College's Bookkeeping Certificate, offered online, hybrid and at the Downtown and Northwest campuses, covers accounts receivable if you want to move toward the accounting side.
What the Job Involves
A collections representative calls and writes to people with past-due balances, finds out why the account fell behind, explains options and sets up payment plans. Every contact is documented, and the work follows strict rules on what you can say and when you can call. Medical collectors also post payments and chase insurance denials.
Skills Employers Look For
- Calm, professional negotiation on difficult calls
- Accurate notes in collection and billing systems
- Working knowledge of federal debt collection rules
- Comfort with numbers, balances and payment plans
- Microsoft Office and Excel basics
- Medical billing and insurance knowledge for hospital roles
Career Path and Advancement
In Tucson the path runs from collector to senior collector or recovery specialist, then team lead and collections supervisor. Hospital collectors at TMC or Carondelet often move into billing, coding or revenue cycle roles, and financial services collectors move into loss mitigation, lending support and accounts receivable.
Related Careers in Tucson
These Tucson guides cover the closest alternatives:
- Customer Service Representative
- Call Center Agent
- Accounts Receivable Clerk
- Medical Biller and Coder
Frequently Asked Questions
Do you need a license to be a collections representative in Arizona?
Not as an employee. The Arizona Department of Insurance and Financial Institutions licenses collection agencies, and A.R.S. 32-1004 exempts a licensed agency's employees and people collecting on salary for their own employer. Independent contractors are not covered by that exemption.
How much do collections reps make in Tucson?
Entry-level collectors generally start around $18 to $21 an hour, and experienced collectors earn roughly $21 to $25. Citi posts its Tucson collections specialist role at up to $21.05 an hour. These are estimates that vary by employer and experience.
Which Tucson employers hire collections reps?
Citi hires collections specialists for its Tucson operation on South Rita Road. Tucson Medical Center and Carondelet hire for patient financial services and billing roles that include collections.
Can collections reps work from home in Tucson?
Some can after training. Citi trains collections specialists on site in Tucson, then allows eligible staff to join its Home Office Program. Hospital patient financial services roles are usually on site.
Is collections a good entry-level job in Tucson?
For people who stay calm on hard calls, yes. It usually needs only a diploma and some customer-facing experience, employers train you on their systems, and Tucson pay for collectors averages above general customer service work.
Ready to apply? Browse all collections representative jobs in Tucson, AZ on TucsonHIRED and apply today.